Privacy Policy

Monarch Resort Hotel (“we,” “our,” or “us”) is located at 1111 Lighthouse Avenue, Pacific Grove, California 93950. We are committed to protecting the privacy of every guest and website visitor. This Privacy Policy explains what personal information we collect, how we use it, and your rights under California law.

Information We Collect

We collect personal information only when you voluntarily submit it through our reservation enquiry form. The information we collect includes:

• Full Name — to address your enquiry personally
• Email Address — to send a response from our reservations team
• Preferred Stay Dates — to assess availability
• Number of Guests — to recommend appropriate accommodations
• Special Requests — optional, to personalise your stay

We do not collect payment information through this website. All reservations and transactions are processed through our secure booking partner.

How We Use Your Information

We use the information you provide solely to:

• Respond to your reservation enquiry
• Communicate availability, rates, and property information
• Fulfil your booking if a reservation is confirmed

We do not use your information for automated profiling, targeted advertising, or any purpose beyond the direct hospitality services you have requested.

Data Processors

To deliver our services, we engage the following trusted third-party processors. Each operates under its own privacy policy and is bound by appropriate data processing agreements:

• Vercel, Inc. — Our website is hosted on Vercel’s infrastructure. Form submissions are processed via Next.js Server Actions running on Vercel’s serverless platform. Vercel does not retain form data beyond the execution of the request.
• Resend, Inc. — Enquiry emails are delivered using Resend’s transactional email API. Your name and email address are transmitted to Resend for the sole purpose of sending your enquiry to our reservations team. Resend does not use this data for its own marketing purposes.

We Do Not Sell Your Data

Data Retention

Enquiry emails are retained in our reservations inbox for as long as necessary to manage your booking relationship, and no longer than three (3) years from the date of your last stay or final communication with us. You may request deletion at any time (see below).

Cookies & Analytics

This website does not currently use tracking cookies, third-party analytics scripts, or advertising pixels. We may use session-level technical cookies that are strictly necessary for the website to function. These are not used to identify you across sessions or third-party sites.

California Consumer Privacy Act (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act of 2018 (CCPA) and the California Privacy Rights Act of 2020 (CPRA):

• Right to Know — You may request a copy of the personal information we have collected about you in the past 12 months, including the categories, specific pieces, sources, and purposes.
• Right to Delete — You may request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct — You may request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing — As stated above, we do not sell or share personal information. No opt-out is necessary, but this right is formally recognised.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.

To exercise any of these rights, please contact us using the details below. We will respond within 45 days as required by California law.

Contact Us

For privacy-related enquiries, requests, or concerns, please reach our team directly:

• Email: monarchresortpg@gmail.com
• Phone: +1 831 646 8885
• Post: Monarch Resort Hotel, 1111 Lighthouse Avenue, Pacific Grove, CA 93950

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will revise the “Last Updated” date at the top of this page. Continued use of our website after any changes constitutes acceptance of the revised policy.